How can I claim/return the product?

Once your claim request is approved, you can return the product within 3 days from the claim submission date via one of the following methods:

📦 1. Return via ASH Delivery Service (Pick-Up) – Free of Charge

🛑 Note: This free pick-up service is available for products still under warranty.

Steps:

1. Fill out the product claim form:
   👉 https://warranty.ash-asia.com/myconsumerclaim/
2. Choose the shipping option:
   ✅ “Pick up (free of charge)”
3. The system will issue a Claim ID, such as MYC-XXXXXXXX
   📌 Please note or take a screenshot of your Claim ID.
4. Send your Claim ID to:
   📩 Facebook: Ash Asia Malaysia

5. Pack the Product:
   - Include all original accessories and box
   - Write your Claim ID clearly on the outside of the box
   
   🚚 Pick-Up Process:

   - A delivery staff member will pick up the product within 1–2 working days
   - Provide the waybill number (e.g., MY3725XXXXX) to the staff
   - The shipping company will contact you directly to arrange the pick-up date
   📦Pick-up date may vary depending on the courier’s schedule

   📏 Product Eligibility for Free Pick-Up (Non-Bulky Items Only):

   - Weight: Less than 20 kg
   - Each side: Less than 100 cm
   - Total dimensions (L + W + H): Not exceeding 180 cm

   You can check your delivery status via:
   🔗 GDEX Tracking

   Delivery Address (for reference):

   ASH Service Center (MYC-XXXXXXXX)
   ASH Asia Sdn.Bhd.
   B-03-09, Centrio Pantai Hillpark,
   No.1 Jalan Pantai Murni,
   59200 Kuala Lumpur, Malaysia
   📞 Hotline: [phone]

📦 Packing Checklist:

✅ Securely pack the product in its original box
✅ Include all accessories
✅ Attach a note with a short description of the issue
✅ Clearly label the package with:
▪ Your full name
▪ Your return address
▪ Your phone number
▪ Your Claim ID (e.g., MYC-XXXXXXXX)

---

📮 2. Self-Arrange Return – Shipping Costs Paid by Customer

✅ Steps:

1. Submit the Product Claim Form:
   👉 https://warranty.ash-asia.com/myconsumerclaim/
2. Select Shipping Option:
   ✅ “Self-Arrange”
3. The system will generate a Claim ID, e.g., MYC-XXXXXXXX
   📌 Please take note or screenshot the Claim ID.
4. Send your Claim ID to:
   📩 Facebook: Ash Asia Malaysia
5. Pack the product securely, and clearly write your Claim ID on the parcel.

🚚 Recommended Delivery Couriers:

You may send the parcel using any of the following courier services:

• Pos Malaysia
• J&T Express
• Gdex
• Ninja Van
• DHL Domestic

📦 Delivery Address:

ASH Service Center (MYC-XXXXXXXX)
ASH Asia Sdn.Bhd.
B-03-09, Centrio Pantai Hillpark,
No.1 Jalan Pantai Murni,
59200 Kuala Lumpur, Malaysia
📞 Hotline: [phone]

📦 Packing Checklist:

✅ Securely pack the product in its original box
✅ Include all accessories
✅ Attach a note with a short description of the issue
✅ Clearly label the package with:
▪ Your full name
▪ Your return address
▪ Your phone number
▪ Your Claim ID (e.g., MYC-25XXXXXX)

🛑 Important:

• Shipping cost is the customer's responsibility
• Please return the product within 3 days from the date of the claim request

---

🏢 3. Walk-in to Service Center

Customers may bring the product directly to ASH’s service center during business hours.

Steps:

1. Fill out the claim form:
   👉 https://warranty.ash-asia.com/myconsumerclaim/
2. Choose the shipping option:
   ✅ “Self-Arrange”
3. Note your Claim ID, e.g. MYC-XXXXXXXX
    

📍 ASH Service Center Location:
ASH Asia Sdn.Bhd.
B-03-09, Centrio Pantai Hillpark,
No.1 Jalan Pantai Murni,
59200 Kuala Lumpur, Malaysia
📞 Hotline: [phone]
🔗 View on Google Maps

🕘 Business hours:
Monday – Friday, 09:00 – 18:00
(Closed on weekends and public holidays)

Before arriving, please prepare:

• Your Claim ID (MYC-XXXXXXXX)
• Product with all accessories, packed securely

🔔 Important Notes:

• Pack items properly to avoid loss/damage during transit.
• If returning multiple items, place them in one box.
• Return must be completed within 3 days from the claim request.

📩 Facebook: Ash Asia Malaysia
☎️ Hotline: [phone]
📧 Email: [e-mail]
🕘 Business hours: Monday–Friday, 09:00–18:00 (Closed Sat–Sun & public holidays)