If your headphones become erratic or unresponsive, follow the instructions below.
I. Push and hold the control jog for 10 seconds to restart the headphones. If the problem persists, perform a factory reset.
Note: This will delete all user settings and the headphones will need to be paired again.
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Remove MAJOR V, and MAJOR V [LE] if present, from your sound device’s Bluetooth list and the Marshall Bluetooth app.
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Push and hold both the control jog and the M-button for 10 seconds and release when the LED indicator turns purple.
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The headphones have returned to their factory settings and are ready to be paired, see the section Getting started.