| Problem | Cause | Action |
|
Erratic behavior |
The headphones are not using the latest firmware version. |
Download the Marshall Bluetooth app and connect to the headphones. Follow the in-app instructions to ensure that Major V has the latest firmware version. |
|
There is a software error. |
Perform a factory reset, see the section Resetting the headphones. The headphones need to be set up again. |