| Problem | Cause | Action |
|
Spotify does not start |
The Spotify app is not installed on your sound device. |
Install the latest version of the Spotify app on your sound device. |
|
The M-button is configured with a different action. |
Download the Marshall Bluetooth app and connect to the headphones to customise the M-button behavior. |
There can be several reasons why Spotify does not start. Try these options to solve the issue:
- Push and hold the control knob for 10 seconds to restart the headphones.
- Check if there are any new updates of Spotify to install on your connected audio device.
- Make sure that your M-button is configured to start Spotify. You can customize the M-button behavior in the Marshall Bluetooth app.
- If the issue persists, perform a factory reset. This will restore the headphones to their original settings.
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