If your earbuds become erratic or unresponsive, follow the instructions below.
I. Place the earbuds in the case and close the lid to restart the earbuds.
If the problem persists, perform a factory reset.
Note: This will delete all user settings and the earbuds will need to be paired again.
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Remove MINOR IV, and Minor IV [LE] if present, from your sound device’s Bluetooth list.
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Place the earbuds in the case and keep the lid open.
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Press and hold the button on the bottom of the case for 10 seconds and release when the LED turns purple.
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The earbuds have returned to their factory settings and are ready to be paired, see section Getting started.