| Problem | Cause | Action |
|
Erratic behaviour |
The earbuds are not using the latest firmware version. |
Download the Marshall Bluetooth app and connect to the earbuds. Follow the in-app instructions to ensure that Motif II A.N.C. has the latest firmware version. |
|
There is a software error. |
Perform a factory reset, see Resetting the earbuds. The earbuds need to be set up again. |