| Problem | Cause | Action |
| Cannot connect or pair with a Bluetooth device |
Bluetooth is not enabled on your device (smartphone, tablet, computer). |
Activate Bluetooth on your playback device. |
|
The speaker is not turned on. |
Push and hold the control knob for 2 seconds to turn on the speaker before setting it in pairing mode. |
|
|
The speaker is not in pairing mode. |
Push the Bluetooth button until the Bluetooth LED pulses red. |