| Problem | Cause | Action |
|
Erratic behaviour |
The speaker is not using the latest firmware version. | Download the Marshall Bluetooth app and connect to the speaker. Follow the in-app instructions to ensure that the speaker has the latest firmware version. |
| There is a software error. | Perform a factory reset by pressing the media control for more than 10 seconds. The speaker needs to be set up again, see the GETTING STARTED instructions. |